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Support and FAQs

We hope that your experience with Facialv.com is as effortless as possible, however, we do acknowledge that questions may arise.
 
 

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Ammendments

If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.  

We Can Change:
 - Your delivery details
 - Your name
 - Your email
 - Your phone number
 
 

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My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
 
 

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Contact us

If we still haven't managed to answer your question please contact us We'll get back to within 24hrs :)